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Return Policy

Return & Refund Policy

 

Thanks for shopping at VisionmallLtd.

 

If you are not entirely satisfied with your purchase, we'rehere to help.

 

 

Returns

 

You have 14 calendar days to return an item from the date you received it.

 

To be eligible for a return, your item must be unused and inthe same condition that you received it.

 

Your item must be in the original packaging.

 

Your item needs to have the receipt or proof of purchase.

 

 

 

Refunds

 

Once we receive your item, we will inspect it and notify youthat we have received your returned

item. We will immediately notify you on the status of yourrefund after inspecting the item.

 

If your return is approved, we will either exchange or initiate a refund to you either through direct banking or PayMe.

 

Notification will be send to registered contact (i.e. by sms, whatsapp or email) when the refund is transferred.

 

 

 

Shipping

 

You will be responsible for paying for your own shippingcosts for returning your item. Shipping costs are non­refundable.

 

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

 

Contact Us

 

If you have any questions on how to return your item to us please feel free to contact us via email: sales@visionmall.com.hk or whatsApp 61668081.